Privacy Policy

1. Introduction

Linspire ("we", "us", "our") is a people management consultancy based at Lebuh Chulia 76, 10200 Georgetown, Penang, Malaysia. We take the handling of personal data seriously and are committed to managing it responsibly.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have in relation to it. It applies to personal data collected through our website, contact forms, and in connection with the delivery of our services.

We process personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, phone number (if provided), and company name — collected through our website contact form or when you communicate with us directly.
• Service-related information: Details about your organisation and its people management situations, shared in the course of service delivery. This may include information about employees of your organisation where relevant to the engagement.
• Usage data: Information about how you access and use our website, including IP address, browser type, pages viewed, and visit duration — collected through cookies and analytics tools.
• Communication data: Emails and other correspondence we exchange with you.

We collect data directly from you, through automated means (cookies), and in some cases through third-party analytics platforms.

3. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries submitted through our contact form or by email
• To deliver the services you have engaged us to provide
• To communicate about ongoing or upcoming engagements
• To improve the quality of our website and services through analytics
• To comply with legal obligations under Malaysian law

We do not use personal data for automated decision-making or profiling. We do not use your data for marketing unless you have specifically requested communications from us.

Legal basis for processing: We process your data on the basis of your consent (where given), the performance of a contract for services, our legitimate interest in operating our business, and compliance with legal obligations.

4. Data Retention

We retain contact and service data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. In practice:

• Enquiry data from website forms: retained for up to 12 months if no engagement follows
• Client engagement data: retained for up to 5 years after the close of the engagement
• Financial records: retained for 7 years in accordance with Malaysian accounting requirements

When data is no longer required, we delete or anonymise it.

5. Data Sharing

We do not sell personal data. We share it only in the following circumstances:

• Service providers: We may share data with third-party platforms used to operate our website and communications (e.g. email hosting, analytics). These providers process data on our behalf and are contractually required to protect it.
• Legal requirements: We may disclose data where required to do so by law or in response to a valid request from a Malaysian government authority.
• With your consent: We will not share identifiable information about your organisation with other clients or in public materials without your explicit permission.

6. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, loss, or disclosure. These include:

• Encrypted communications for data transmitted to and from our website (HTTPS)
• Access controls limiting who within Linspire can access client data
• Regular review of our data handling practices

In the event of a data breach that is likely to affect your rights, we will notify you and, where required, the relevant authority, in accordance with our obligations under Malaysian law.

7. Cookies

Our website uses cookies to support functionality and to understand how the site is used. You can manage your cookie preferences at any time through our Cookie Policy page, or through your browser settings. See our Cookie Policy for details.

8. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing where consent is the basis for processing
• Object to processing for direct marketing purposes
• Request deletion of personal data, subject to our legal obligations to retain certain records

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are directed at business clients and not at individuals under the age of 18. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact

For privacy-related questions or to exercise your rights, please contact:

Linspire
Lebuh Chulia 76, 10200 Georgetown, Penang, Malaysia
Email: [email protected]
Phone: +60 4 263 5917